Our Strengths
- Partnerships
- Assist
- SHEQ
- Supply Chain
- Accreditations
We have many years experience of partnering and all relevant information is shared with our partners to ensure continuous improvement in all projects.
One of the benefits of a partnering approach is the culture change it brings about, this enhances the trust and openness that can be seen throughout the entire structure that has been put in place. A critical ingredient to the success of this approach is the complete support from the everyone involved.
We strongly believe that partnerships provide better value for everyone involved in the delivery of our projects and framework contracts. By working with our partners we have continually improved and refined the practical application of the partnering ethos.
The Assist helpline, 08450 83 03 03 acts as a 24 hour dedicated reporting service through which employees, customers and clients can contact us to report any of the following instances, which they feel need to be reported and as such investigated by our Management Team:
- Accidents
- Near Misses and Hazards
- Service Strikes
- Road Traffic Accidents
- Damages
- Information Requests
- Environmental Spills
- Customer Complaints & Enquiries
- Press & Statutory Authority Enquiries
The Assist helpline has dramatically improved how we monitor and remain fully up to date with all our stakeholders’ opinions on Health & Safety across Daniel. Assist has also brought about many additional benefits, including allowing us to identify trends and therefore take effective action to improve all aspects of SHEQ performance. Assist has also led to the development of more robust systems, including improved levels of customer service.
Daniel has in place a comprehensive integrated management system containing clear policies and robust business processes. Our integrated management system covers the full scope of our business activities and is certified to:
- ISO9001 for quality management
- ISO14001 for environmental management
Our policy statements, supported by our business processes, demonstrate our commitment to achieving:
- High levels of customer satisfaction
- High quality services
- A culture of continuous improvement
- A reduced impact on the natural environment
- Safe working practices to protect all our stakeholders
- Compliance to all legal and regulatory matters
Daniel has a strong health and safety culture in place and is committed to maintaining high standards in health and safety for our customers and our employees. Achieving such high-standards forms an integral part of our business and we take all reasonable steps to minimise health and safety risks to all our stakeholders.
We recognise that excellent safety performance is critical to the success of our business, and as such, we have a dedicated SHEQ Team in place to provide expert advice and assist in ensuring that all our work activities are carried out in a safe and responsible manner.
Daniel operates within an effective and extensive Environmental Policy, which encompasses the issues of sustainable construction, recycling and re-use of materials, protection of the environment and our careful use of natural resources.
Our responsible attitude to managing the environment ensures we have a workforce in place that is dedicated to minimising potentially harmful effects on the environment. We are committed to achieving sustainable development through balancing our company aims with responsible environmental considerations.
Daniel has developed an integrated management system containing robust processes aimed at ensuring that all our work activities are completed to the same high standard, on-time, every time. All our service areas have documented, simple to use processes, which are designed to support our company objectives, meet our customer’s requirements and ensure profitability and long term growth.
Our internal audit programme and the regular review of our business processes supports our culture of looking for continual improvement across all aspects of our work activities.
At Daniel we recognise the importance of supply chain management as a means of bringing together all supply chain partners under a common goal. The key to our success in supply chain management is down to the development of an open culture, sharing of both knowledge and rewards.
Implementing a fully integrated supply chain within the various areas in which we operate has aloud us to improve processes, relationships and benchmark performance.
From procuring renewable raw materials to improving health and safety, our supply chain partners have had a significant role to play in the development of Daniel, and together we aim to operate in a sustainable and responsible manner.
Please see our accreditations and affiliations below:
- Institution of Civil Engineers
- Constructionline
- SBWWI (Society of British Water and Wastewater Industries)
- United Kingdom Society of Trenchless Technology
- National Sewerage Association
- UVDB Verify
- Pipeline Industries Guild (PIG)
- WIRS (Water Industry Registration Scheme)
- GIRS (Gas Industry Registration Scheme)
- National Safety Council
- Sypol
- RoSPA
- AMA (Asset Management Alliance)
Individuals within our dedicated Health & Safety Team also hold various memberships of IOSH, IIRSM and IEMA which act as additional sources of information and provide the expertise we need to complete the works in a safe and responsible manner.